Troubleshooting Reflection
I really haven’t had too many tech issues with my computers lately. The only annoying problem I occasionally have is with my school-issue laptop. Sometimes it likes to go into what I call coma mode. It is like sleep mode, but it just doesn’t wake up when it should. The tech people said if I hold the power button down long enough it should respond. That didn’t happen.
My choices were to send in the computer for repairs. This could mean being without my laptop for a couple of weeks. There also was the risk of not getting it back and losing everything since my last backup. My other option was to work it out on my own. My solution- remove then replace the battery. It works like a charm.
The worst tech problem I ever had was with a scanner a couple of years ago. A friend of mine bought a scanner and asked me over to help install it. It was an HP. It can with the modern instruction sets. You know, picture heavy and very few words. We followed it step by step. Then step by step again and again. Then we spent 30 minutes on the phone with tech support. We felt so stupid. It was only a scanner. How hard could it be?
Impossible! It turns out the scanner was a dud. We took it back and exchanged it for yet another dud. Then we started second guessing ourselves. Were we missing something? It turned out that there was a bad batch of scanners made by HP. We ended up taking home a different make and model, and everything turned out ok in the end.
M Donlevy
My choices were to send in the computer for repairs. This could mean being without my laptop for a couple of weeks. There also was the risk of not getting it back and losing everything since my last backup. My other option was to work it out on my own. My solution- remove then replace the battery. It works like a charm.
The worst tech problem I ever had was with a scanner a couple of years ago. A friend of mine bought a scanner and asked me over to help install it. It was an HP. It can with the modern instruction sets. You know, picture heavy and very few words. We followed it step by step. Then step by step again and again. Then we spent 30 minutes on the phone with tech support. We felt so stupid. It was only a scanner. How hard could it be?
Impossible! It turns out the scanner was a dud. We took it back and exchanged it for yet another dud. Then we started second guessing ourselves. Were we missing something? It turned out that there was a bad batch of scanners made by HP. We ended up taking home a different make and model, and everything turned out ok in the end.
M Donlevy
posted by M. Donlevy @ 4:01 PM
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